How do I choose herbs that suit me?
Start by comparing the collections, flavour profiles, ingredients and suggested occasions on the product pages. If you have allergies or a chronic illness, are pregnant or breastfeeding, or take medication, consult a qualified healthcare professional before use.
Where can I find product information and testing documents?
Each product page lists the available ingredient and usage information. Published third-party documents are collected on the “Testing Reports” page. To check a specific batch, keep the product name, packaging and batch number, then contact customer service.
Which destinations does the website deliver to?
The cart and checkout pages show the countries or regions currently available and estimate shipping costs for your destination. Whether delivery is possible is still subject to confirmation based on the product contents, destination regulations and shipping services.
How can I check my order?
Sign in to the member account used at checkout to view your order history and status in the member area. If an order does not appear in your account, give customer service the order number and email address used at checkout.
How do I request a cancellation, return or exchange, or report a product issue?
Stop using the product and keep the product, outer box, label and batch number. Send the order number, a description of the issue and any necessary photos to customer service through Facebook or LINE. We will respond according to the product condition, applicable laws and our shipping and returns policy.
Can herbal products replace medication or medical treatment?
No. The website provides general product information and plant knowledge; it does not constitute diagnosis, treatment or medical advice. If you feel unwell or have health concerns, stop use and seek professional medical help.
Will I receive a receipt or an invoice after payment?
After your payment is completed, the website will email you an order/payment confirmation as your receipt. We do not issue invoices.