Delivery destinations and fees
The destinations currently available are those shown in the cart and at checkout. The system estimates shipping from the delivery country or region and the order amount; the final amount will be listed before you submit your order.
Home delivery and convenience-store pickup in Taiwan both cost NT$60. Shipping is free when the merchandise subtotal reaches NT$500. For store pickup, choose 7-ELEVEN, FamilyMart or Hi-Life, then enter the store name.
International shipping for the first item: Ireland, the United Kingdom, Denmark, France, Germany, Spain and Switzerland US$5.99; the United States, Canada, Italy, New Zealand and Australia US$9.99; South Korea and Japan US$3.99; other EU destinations US$6.99, other Asia-Pacific destinations US$4.99, and other regions US$9.99. Each additional item costs US$0.50. Shipping is free when the merchandise subtotal reaches US$100.
For international orders, we manually arrange the carrier for each order. Shipping fees follow the rate table above and the amount shown at checkout.
Mainland China, Hong Kong and Macao use SF Express. Below US$100, the recipient pays the shipping fee directly to SF Express; at or above the threshold, Recurrence Herb Lab pays it, and it is not collected at checkout. For mainland China, verify your email first and upload the front and back of the recipient’s ID as required by SF Express for customs clearance. Hong Kong and Macao do not require this. Refer to checkout for whether purchasing is currently available.
Product quotes for overseas orders are converted using the daily exchange rate for the stated date. Confirm the available payment currencies, converted amount and currency conversion fees on the Stripe payment page.
Cross-border orders may incur import taxes, customs duties or local handling fees, and may be subject to destination regulations. If delivery is not possible, we will contact the person who placed the order to arrange a resolution.
Order changes and cancellation
To change recipient details or cancel an order, please contact us as soon as possible via Facebook or LINE customer service or our official email address service@recurrence-herb-lab.com . Once an order is being packed or has been handed to the carrier, it may not be possible to change it directly or stop delivery.
Returns and exchanges
For regions outside Taiwan, customers must cover return shipping costs. We refund only the cost of the products.
You have a seven-day inspection period after delivery, starting the day after receipt. Within this period, you may notify us of a return in writing, such as by email. This is an inspection period, not a trial period. Keep the products, inner and outer packaging, labels and batch numbers; any inspection should be limited to what is necessary.
Please inspect the products promptly after delivery. If you received the wrong item or notice shipping damage, an obvious defect or another issue, keep the complete products, packaging, labels and batch numbers, and provide your order number and clear photographs.
For food safety and hygiene, ordinary returns of non-defective opened products are not accepted where the product legally falls within a reasonable exception to the right of withdrawal and this was clearly disclosed before purchase. Not all food products are automatically excluded from the seven-day withdrawal right. Opening the outer box for a necessary inspection, product defects, incorrect items and situations where a return remains legally available are not subject to the above restriction.
Please email service@recurrence-herb-lab.com with your order number, contact details and the condition of the products. After confirmation, we will provide return arrangements. Please do not send products directly to our business address without instructions.
Refunds
Once a refund is approved, it will generally be returned to the original payment method. The time it takes to appear in your account depends on the payment provider and financial institution. Whether shipping and cross-border fees are refunded will depend on the reason for return and the applicable rules.
When a statutory right to withdraw from a distance transaction is exercised, refunds are processed within the applicable legal deadline after the goods are recovered or the withdrawal notice is received. Credit-card posting dates depend separately on the card issuer. Overseas orders are also handled under the applicable rules at the recipient’s location.